When I decided on getting the Omnia 2, the next thing on my list would be to find it a suitable shirt, ie. casing. My internet research showed me the numerous and typically default leather cases like Viva ( quite old-faashioned in my eye) and Capdcase (plastic sides may scratch the phone). There were also a few others with the belt holster that needs to be worn with the belt, and provided no flexibilty of removing the phone only. I was also quite shocked at the variety of cases and casings that has been designed for the iPhone. Sigh.
Anyway, as fate would have it, I was browsing through a shopping mall in Singapore for micro SD cards when I chanced upon this strange unheard of brand for leather cases called Krusell. (I later found out they are one of the leading manufacturers for leather cases in the world..) Intrique, I called for the salesperson to take it out for me to have a look and also to test to see how my phone looks and feels inside of it.
Whoa. This Swedish company had obviously produced one lovely case – almost completely smooth genuine leather, stitched to perfection along the sides (no scratching there!), with the button holes correctly positioned. And more, the hole at teh back where the speaker was also came with a mini-net to filter out dust ( I suppose..haha, nice touch). But best of all, the top part of the leather case completely blanks out the phone brand, which tends to remind me of Chelsea..
The model in my hands also came with this unique featured called the Orbitflex, which enables me to ‘tear’ apart the portion of the case with the strap, so that the phone can be used more freely, especially for games and texting. Ingenious. The portion with the strap also comes with convenient slots for small pieces of papers, receipts, etc, and two pockets to hold and SD card and a microSD card. Kinda reminds me of those cup holders in cars. haha.
Apart from all those things, what sets Krusell cases apart from its competition is that it come with an international lifetime warranty! Cool. It just didn’t strike me back then when I snapped up the Krusell case was that logically speaking, who actually needs a leather case for a mobile phone that would last a LIFETIME?! Heck, I won’t be using my Omnia 2 forever, would I? Anyway, I thought it was a fantastic assurance of Krusell’s quality that helped me make up my mind easier.
Latter did I know, I got to put their lifetime warranty claim to the test about a month later… You see, after using the case for just over a month, i somehow managed to tear apart not only the case portions holding only the phone, but also the plastic device Orbitflex that held both the case portions together. Bummer.
At first I thought I needed to locate some Krusell distributor store in Malaysia, and make my claim there, but as I browsed their website, I realised all I needed to do was to file my claim online, together with a picture of the defect, receipt of purchase and my request would be duly processed.
After my submission, I promptly received a notification that my case (pun intended) has been received and is being processed. A day or two after, another notification came to say my claim has been approved and I should be receiving the replacement unit within 5-10 working days. And as if by clockwork, my parcel arrived within their client charter with my brand new Krusell unit…all the way from Sweden. I had only expected them to send me the bottom portion of the case but was really impressed of their speed and graciousness in sending me a brand new unit. 😀
Thanks Krusell, for giving me such a wonderful customer experience. This is one brand I would definitely highly recommend to all other mobile and PDA users.