MINUSmiles, not PLUSmiles

I recently realised that when I upgraded my soon-to-be-expired Touch N Go card a few weeks back, I was actually getting not a new Touch N Go card, but a more trendy card called PLUSmiles card. The Touch N Go function has been incorporated into this card.

Apparently, with this card, I could collect points and discounts when I use it at tolls along designated highways. I could also monitor my points and check out participating vendors who would also be giving out additional discounts every now and then. Cool, I thought.

I then clicked over to their PLUSmiles website to register myself/my card and start to rack up those bonus points. Unfortunately, after filling up their lengthy registration form online, an error kept popping up saying my name/ID had already been registered. Strange, cause I cannot log in at all if I’m already registered without a password?! What’s even weirder is that why am I asked to register ‘again’ after I had filled up the lenghty application form for my new card earlier? Seems to be some disconnect.

I eventually gave up and looked for the Contact Us link so that I could drop them an online enquiry to look into my problem. To my horror, I was asked to fill up ANOTHER form that asked for so many irrelevant details. Why do I need to fill up ALL such details before I could submit my simple enquiry?!

I simply gave up completely as it didn’t give me any plus smiles at all. Sigh.